Document Library

BFSI references, policies, and supporting material — read-only, download disabled per RHFL data-security policy.

DocumentTagSizeUpdatedOwnerActions
RBI Master Direction — KYC Direction, 2016 (with Q3 2024 updates)
Linked to: AML Fundamentals
Compliance2.4 MBSep 28, 2024Compliance Office
Internal AML Policy — Branch Operations v3.2
Policy1.8 MBAug 14, 2024Risk & Compliance
PEP Risk Scoring Matrix (Q4 2024)
Tools245 KBOct 02, 2024Compliance Office
Customer Onboarding Workflow Diagrams
Reference1.1 MBJul 30, 2024Operations
Annual Compliance Checklist 2024-25
Compliance640 KBApr 01, 2024Compliance Office
Branch Manager Handbook v2.1
Handbook3.6 MBJun 15, 2024HR · L&D
STR Escalation Flow Chart
Reference320 KBSep 10, 2024Compliance Office
Digital KYC API Spec v4.0
Technical1.2 MBAug 22, 2024IT & Digital
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Read-only · Download disabled per RHFL data-security policy
ISO 27001 · ISO 27018 · MeitY-empanelled CSP · Data residency: IndiaRHFL Learn v1.0 · 188 branches · 13 states